gotrax scooter troubleshooting

gotrax scooter troubleshooting

Not much help really. Include an image for extra impact. I've emailed support but I'm waiting. Include an image for extra impact. When it comes to hoverboards, the magic fix-all is called recalibration. The key is to build your own vehicle with its own motor coil wire. In this video we take a look inside a GoTrax G2 Scooter. 0000009925 00000 n If that doesn't work, email support. If damaged do not proceed. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If you can not grip the top with your fingers use a pair of pliers to assist you. This is telling you the charger is working. In addition, I now have the old lithium ion battery I need to figure out how to dispose. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Step 6 Install the battery pack. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Search General questions or product specific choose what you're looking for from our awesome drop down menu. Returned the v2 and are now trying a m360 instead /crosses fingers. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Tighten the screws firmly. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. You feel the scooter lose power and your inertia throws you forward. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. 0000002987 00000 n Looking For The Best Lock For An Electric Scooter? Worse issue if in a crowd or on road and people behind you don't expect you to slow down. When you connect the charger to the hoverboard it will turn red to let you know it is charging. 51 4.7 out of 5 Stars. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Max speed: 7.5 MPH. I requested a refund. Of course, you could also have an issue with your battery. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. So far so good for me. What if the part I ordered did not solve the problem? Its possible the quality slipped with the V2, but they are basically the same scooter. Mine out of the box has this metal grinding sound coming from the back. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Of course, with any new or growing technology there are often hiccups along the way. No. If it's not been used for a while, it might need charging. Now i have error code 30! The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. In the next video we will show the complete repair, reassembly and testing. I have given up on this company doing the right thing. This scooter is giving a E3 Error code and the manual simply states to replace the console. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Include an image for extra impact. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. We'll go through each electric scooter and the error codes that occur. Use caution as extreme force may damage your scooter console or battery connections. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Of course, you could also have an issue with your battery. A fully charged battery will have between 36 and 42 volts. Grab the new battery pack and ensure that your are installing the battery pack correctly. We'll go through each electric scooter and the error codes that occur. 110 20 If your Gotrax hoverboard will not turn back on you are experiencing an issue. When GOTRAX GXL V2 display is blacked out you can release Power Key. $799.00. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. You may need a replacement battery if your current one is faulty or has sustained physical damage. For example, only standing with one foot on your hoverboard can cause some models to beep. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. error: Create an account to follow your favorite communities and start taking part in conversations. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. The motor does make some noise when first accelerating but goes away. How to restore default settings on GOTRAX GXL V2. There are many possible reasons why your Gotrax hoverboard is not balancing. I'll monitor the post to see if these are isolated or widespread. 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If you have done these things, but are still having trouble, please contact customer service. I try and ride economical to maximize range and durability. E07 - Replace Motor or Motor Wheel Assembly. It will display all specifications more visibly. I've had mine for almost two weeks now, and have not experienced these issues. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. If your charger does not turn green when you plug it in, your problem may lie in your charger. Easy Fix but time consuming. We show a quick view. Once you ensure the position is correct, gently slide the pack into the tiller. When the battery is fully charged it will change from red to green. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Roller Blades/Bikes. Since battery indicator has 4 bars, easy to do the math. As an Amazon Associate I earn from qualifying purchases. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. I had my second issue within 17 business days of receiving the scooter. Check the fuse or circuit breaker. We check over 250 million products every day for the best prices. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. This is telling you the charger is working. Thus can not charge scooter. Contact: kevin@ocproscooters.com or text: 714-420-1311. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. You can get it started again if you press the button so it's probably not a power issue. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Gotrax scooter not charging? These codes will pop up over your console's display when there are issues within your electric scooter. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. The BBB's grade of "F" still . Took 8 business days to fix (total of 11 calendar days). Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) 0000000016 00000 n Next, check to see if there is any damage to either end of your scooters charging cable. 0000001330 00000 n GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Post adapter arcing when plugged in. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. What did the brake pad rubbing sound like? Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Then plug your charger cable into both ends and leave it overnight. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Disconnect the brake lever switch connector from the speed controller. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Turn the key or power switch on and engage the throttle all of the way. Store the screws and hook in a safe location for later use. Now you are finished and ready to test your work. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Contact an authorized service center for more information about replacements. A fully charged battery will have between 36 and 42 volts. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Expect More. Recommended rider age . Tip: Try to lift as straight as possible out of the tiller. 3. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Codes often have simple solutions and we are here to assist. 0000008779 00000 n When you plug your charger into the wall, the indicator light will turn green. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. I kicked off the odometer began registering speed. Here is a link to find the manual for your Gotrax hoverboard. Make sure the petals are level with each other and on a flat surface. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Find your product below and click the link to be directed to the specific information for troubleshooting. These are as follows. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Power completely shuts off while riding. If there is, youll need to buy another one and replace it. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Can you please tell us how we can improve this article? There are many possible reasons why your Gotrax hoverboard is not balancing. 110 0 obj <> endobj xref TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Turn the key or power switch on and engage the throttle all of the way. Has been extremely slow to respond with replacement parts. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. This scooter is giving a E3 Error code and the manual simply states to replace the console. I am on the hook to pay for shipping to send back their poorly made products. 0000007190 00000 n Make sure all connections are secure and there arent any exposed wires or noticeable burns. It was pretty easy to do and I was impressed in the modular nature of the system. This is a few specific actions that act as a reset for your board and can fix many common issues. Scooter is in the dumpster. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Try recharging the battery pack for 8 hours. %PDF-1.4 % 21E, 22E, 25E, and 30E - Replace console to fix error code. If your Gotrax hoverboard will not turn back on you are experiencing an issue. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. You can now turn your hoverboard back on.*. Took 8 business days to fix (total of 11 calendar days). )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Kid really loved the speedometer and the cruise control feature! Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Entice customers to sign up for your mailing list with discounts or exclusive offers. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Reattach the console/head unit by sliding it back into place. They cannot show error codes. The console on the scooter displays speed in MPH, battery life, and headlight. {k-m3gKjx Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Range: 4 miles (est) Max. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. 0000256654 00000 n I continue to struggle with GOTRAX's customer support team. I had my second issue within 17 business days of receiving the scooter. Resolved through warranty, in the mail. Yes, you read that right. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. New Safe Step Technology - Both feet must be placed on the . After fully charging, I prepared for the first ride with the new parts. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Take care of your ride so it can take care of you. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Has refused refunds. When it comes to hoverboards, the magic fix-all is called recalibration. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. I finally received the replacement parts. Kick stand wobbly. Problem is from inside the tire assembly. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Has seemingly chose to simply respond but not take action (i.e.

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