stubhub refund lawsuit

stubhub refund lawsuit

The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . They were processing refunds for canceled events just like they previously did but then changed their policy. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. They asked me to list it as resale. Your email address will not be published. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. This putative lawsuit is related to a multi-state investigation that StubHub settled. This is the first time I have been using this website. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Now Im stuck with 4 tickets to a concert I cant attend overseas. SV is correct. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. I no longer have that card either and was concerned about that as well. McMillan then asked StubHub to refund his money. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. I am disputing through PayPal. All eligible Settlement Class Members will receive an award upon submitting a valid claim. FanProtect Guarantee: A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Share this with everyone please!!!! If I could give zero stars I would. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. StubHub is an eBay company that began selling and reselling event tickets in 2000. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. "If you have tickets to a show that is postponed, you will be able to select your refund . Day of the event, I downloaded the tickets only to find they were for the wrong event. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. I want my refund from them as well. I will never use Stubhub again. I bought 2 tickets to a concert in SC that was cancelled. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to StubHub is an eBay company that began selling and reselling event tickets in 2000. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I tried contacting support and I kept getting the same response. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Our content is intended to be used for general information purposes only. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. This browser does not support PDFs. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Thank you, you have successfully subscribed to our newsletter! I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). StubHub has stated that they will provide no comment on pending litigation. Those with tickets to canceled events will get a credit of 120% of the purchase price. ConsumerAffairs is not a government agency. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Unsubscribe easily. I purchased tickets via StubHub for a concert 3 months in advance. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. that reports on class action lawsuits, class action settlements, Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. For more information about reviews on ConsumerAffairs.com please visit our Please be patient. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Get the latest news on COVID-19 delivered to you. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. They too should be held accountable. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. We'll email you when an event is canceled. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Enjoy reading our tips and recommendations. Para una notificacin en Espaol, haga clic AQU. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Ticketholders brought a lawsuit against the company, demanding that they get cash . No refund or voucher has been offered. The Court has not decided who is right. How do I know I can trust these reviews about StubHub? McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Re: adele show refund. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I will (apparently) receive a refund, but the damage is done. Ive used Stubhub for over 4,000 transactions. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. He also is very certain that the game is sure to be canceled. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Do You Have to Pay Taxes on Lawsuit Settlement Money? If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? I am not paying for this $500 nonsense. Lorenzo Gordon, Adobe Images As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. According to the complaint, such was the case until the coronavirus pandemic became the new reality. If the show ends up being cancelled you will receive a refund. expected to be mailed out. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. If you sell on Stubhub they will waive the sellers fee. With the complete shutdown of large gatherings, countless businesses are being impacted. Their customer service is useless and brain dead. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Please download the PDF to view it: Download PDF. Is Beyonces Tour Another Dynamic Ticket Price Mess? This field is for validation purposes and should be left unchanged. In this . Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Add me too please! The law required StubHub to refund all eligible buyers before May 3, 2021. It was also worth 120% of the original order price. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. drug injury lawsuits and product liability lawsuits. A California class-action lawsuit has been filed against the ticketing site StubHub. The new policy offerers a coupon. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. In response, he received a refund in the form of a coupon worth 120% of the original price. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . All Rights Reserved. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute

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